Receiving your order of live culture, probiotic foods is important so please read carefully before opening your products.
INSPECT YOUR PACKAGE CAREFULLY
It is completely normal for your fermented foods to leak during transit. Sometimes the juice may completely leak out into the bag. This DOES NOT interfere with the quality or safety of the actual food. You can discard the juice and still enjoy the fermented food. If however the lid has come loose and completely off or if the glass jar has broken please discard the entire product and notify us immediately. We will be happy to issue a refund or replacement immediately.
ROOM TEMPERATURE IS NORMAL
Also note that your item will arrive at room temperature. It has a very low pH, which makes it shelf stable and does not need to stay cold. This also helps reduce our environmental footprint by not using high amounts of Styrofoam packaging or one-time use ice packs.
SLOWLY OPEN YOUR JAR
Fermented foods are a live culture food meaning that they contain beneficial probiotic bacteria cultures. These cultures can get very active with fermentation during transit and can build up pressure under the lid. This is especially true during the hotter weather. This causes gas to build up and release very quickly when the lid is opened. This is why it is very important to SLOWLY OPEN YOUR FERMENT OVER A SINK TO GRADUALLY RELEASE THIS PRESSURE. Not all jars will do this but some may release a lot of pressure. You can place a bowl underneath the jar to catch the liquid as it spills over and use this as a probiotic drink to consume.
REFRIGERATE YOUR JAR
Once all the pressure is released we recommend refrigerating your fermented food. The cold environment causes the fermentation process to go dormant and won’t continue to build up pressure under the lid.
CONSUME WITHIN A YEAR OF PURCHASE
Because the ferment is a live culture probiotic food with a pH level below 4 it technically will never spoil however we do recommend consuming it within a year of purchase. This will ensure the best flavor and texture.
CUSTOMER HAPPINESS AND HEALTH IS OUR PRIORITY
We produce our foods with the highest quality care and ingredients. Bringing nutrient dense, nourishing foods to our customers is our mission and customer health and happiness is our priority. If there is anything we can do to make your experience even better please feel free to reach out! Our email address is info@wisegoatorganics.com. You can also find us on Instagram and Facebook.
To your health!
Your friends at Wise Goat Organics
