FREQUENTLY ASKED QUESTIONS

How long do the ferments last?
Technically, because our ferments are a live-culture food, they will never spoil.  However, we suggest storing them in the refrigerator and consuming them within a year after purchase for best flavor and texture. 

I see that I can pick up the Beet Kvass at my local farmers market and I’m just wondering if they will always have the Beet Kvass with them or should I order it first?
If you’re coming to the market for a specific product it is best to place a pre-order beforehand.  We try to carry a good selection but there is always a chance we’ll sell out.  We ask that you email us by Thursday at noon for pickup the following weekend.  You can email orders@wisegoatorganics.com.

How do I restock my supply of your products without going to the farmers market? Is online shopping the best option?
Yes, ordering on our website is the best way to restock your supply.

I am a huge fan of the vegan kimchi, any suggestions for other things I should try?
Try the kraut-chi which is on our website. It is the same ingredients as kimchi but uses regular cabbage instead of napa.

Does an unopened jar need to be refrigerated?
Our ferments are technically shelf stable however at warmer temperatures they will continue to ferment so we advise to store them in the refrigerator after purchase.  The gut tonics and kvass are less active and can be stored in a cool, dark cabinet for a couple months. 

I received my order and the lid on a jar is dented, is this normal?
Yes your product is still safe to enjoy.. Our products are not heat canned so the lids do not create a safety seal; they are just hand screwed on to prevent spillage. 

I received my order and the lid is bulging outwards, is it still safe to eat?
Yes, your fermented foods are completely safe to enjoy.  Our krauts are really active and continue to ferment during transit which causes pressure to build up under the lid. Please open them slowly over a sink with a bowl under the jar to catch the liquid that sprays out. You can then pack the kraut back in the jar and pour the liquid back in. Please store these jars in the fridge after you release the pressure.

Do your nut butters need to be refrigerated?
No, they are shelf stable as long as they do not get contaminated with foreign materials ie: dirty spoon.  It is similar to peanut butter. 

How much salt do you use?
We use the minimal amount required to provide an adequate and safe  environment that promotes the growth of beneficial bacteria and inhibits the growth of any harmful pathogens.  This usually averages around 2% salt solution.  In addition, we use unrefined sea salt that provides a complex of balanced minerals, which are beneficial to many functions of health.

Do your products contain any preservatives or anti-caking ingredients?
No, we only use whole food ingredients.  All our products are certified organic and gluten/dairy/soy free.

Can I return my empty jar?
Yes, please do!  We accept any size jar at any of our farmers’ market locations.  We do not charge for bottle deposits therefore do not offer refunds for return but really appreciate the opportunity to re-use them!